Tuesday, August 26, 2014

Customer Service

Dear Drugstore.com,

This is the second time you have sent me the wrong item. I ordered the Ultima Replenisher The Balanced Electrolyte Powder, Red Raspberry - 4.6 oz, but for the second time you have sent me the 3.3 oz version of the Pediatric electrolyte formula. 

In the stock room you have mislabeled these two items. I am more than a Stock Keeping Unit (SKU) number. You will see from these pictures that what you have sent is NOT Ultima Replenisher, Red Rasberry in the 4.6 oz size. Can you please send me the correct item?

Thanks so much,
W